IT Managed Services
IT Support and IT Infrastructure Budgets
Putting together an IT Infrastructure budget and an IT Support budget was challenging to say the least. If the bits of the puzzle didn’t fit together, or there were project overruns you would pay the price. When something stopped working – as often happens with a computer network – then you would need to pay to get it fixed. The IT Support bill from your IT Support Company would usually be unpredictable and higher than you expected.
To say nothing of the disruption to your business.
IT Support Managed Services
The answer was managed services – pay a single monthly fee to your IT Support Company for them to manage your network, prevent the majority of problems happening and provide unlimited support when there was a problem. Some IT Support Companies would even include items like anti-virus, anti-spyware and anti-spam within their IT Support Service at no additional cost.
But what about all the other unpredictable costs?
IT Support Managed Service For Broadband
Some IT Support companies have started to offer an IT Support Managed Service for broadband. It usually includes the broadband service, internet router, firewall and unlimited IT Support for one single fixed monthly fee. You don’t need to worry about hardware purchases or sudden spikes in IT Support costs when you have a problem.
IT Support Managed Service For Data Backup
Today all companies send, receive and hold larger and larger amounts of data – and is still growing exponentially. Of course Disk drives are cheap, but the cost of managing the data once you have the data is very high. Backing up such large volumes of data is a problem. At the same time businesses have become totally dependent on their computer systems and data. Very often it’s a case of no data, no business. This makes data backup and disaster recovery essential.
It’s vital that you can recover from a data disaster – the costs and consequences of recovery are high.
I have personally been contacted by companies who have spent as much as £10k to retrieve data that has not been backed up. Plus they have been unable to do business for almost a week. Data backup is surprisingly complex. For a start it needs to be monitored because something like 7% of all data backups fail each night. And once they fail unbeknown to you they will generally fail day after day. Plus you save greater and greater volumes of data each day forcing you to purchase and implement a new data backup service or tape backup drive at some point.
But now some IT Support Companies are taking care of it for you with a single monthly Managed Services payment for up to 1TB of data – and that’s a lot of data! They will change the hardware as it is required, monitor it for you and fix it on a daily basis.
Managed IT Services
Get the expert support you need, exactly when you need it. With just three rings, you’re through to your dedicated support pod of highly qualified expert Linux and Windows engineers who know your hosting solution inside and out, whether it’s midnight or midday.
IT Support FAQs
Our Data Recovery Technicians and Customer Services staff answer many thousands of telephone inquiries each year and although the need for a data recovery service is new to most of them the data loss incidents generally involve common device types and recurring themed questions.
1. What are IT packages?
They are a monthly contract with your IT services provider, who will be responsible for keeping certain elements of your IT software (like Microsoft products) and hardware (like laptops and desktop computers) operational. Managed IT packages ensure you have the coverage and protection your company needs to stay productive. They are cheaper than ad hoc support when something goes wrong, and ensure priority service.
2. What are managed IT services?
This is when you engage an external team to handle your IT support. It’s an efficient and cost-effective way of maintaining your IT infrastructure. An IT support provider will be up-to-date on current best practice and the latest certifications and have the resource to respond to emergencies promptly. For businesses that don’t have an internal IT support team, it means your employees remain productive and aren’t trying to troubleshoot issues themselves. We can also support an internal IT support team.
3. Will I get on-site support with an IT managed services package?
Yes, on-site support is included – as far as we’re concerned, it’s an essential component of good service. We can solve most maintenance and arising problems remotely as part of a managed IT services package. However, if we need to make an on-site visit, we include this in all our packages too, with no extra charge for time and travel.