IT Emergency Response

IT Emergency Response

Why spend time on disaster planning? You may not want to think about this kind of thing, but you should. Effective disaster planning is the difference between a fast and relatively smooth recovery and, for want of a better word, a disastrous recovery plagued by delays and long periods of downtime.

Many kinds of disasters can affect a business. The most obvious are natural disasters, like fires or floods. Theft can lead to disaster if mission-critical equipment is stolen or damaged. And then there are basic mechanical failures that can knock a server offline, affecting your entire network.

Getting up to speed quickly is the key and to do that, you need a comprehensive disaster recovery plan. For the purposes of this discussion, we will assume a happy outcome insofar as the staff is concerned. With no injuries to your employees, you can then move on to the first phase of your plan: surveying the damage.

You need an action team that can quickly evaluate your office and determines the scope of the damage. If your computer hardware was affected, you need a quick assessment of the impact so you can get your systems up and running again.

If one or more of your servers is damaged, your entire network will be affected.

IT Emergency Response

Managed IT Services

Get the expert support you need, exactly when you need it. With just three rings, you’re through to your dedicated support pod of highly qualified expert Linux and Windows engineers who know your hosting solution inside and out, whether it’s midnight or midday.

  • 24 hour diagnostic
  • Hard drive recovery
  • SSD recovery
  • Pen drive recovery
  • Protect your customers’ data, wherever it is.
  • Minimize human error and improve efficiency.

IT Support FAQs

Our Data Recovery Technicians and Customer Services staff answer many thousands of telephone inquiries each year and although the need for a data recovery service is new to most of them the data loss incidents generally involve common device types and recurring themed questions.

1. What are IT packages?

They are a monthly contract with your IT services provider, who will be responsible for keeping certain elements of your IT software (like Microsoft products) and hardware (like laptops and desktop computers) operational. Managed IT packages ensure you have the coverage and protection your company needs to stay productive. They are cheaper than ad hoc support when something goes wrong, and ensure priority service.

2. What are managed IT services?

This is when you engage an external team to handle your IT support. It’s an efficient and cost-effective way of maintaining your IT infrastructure. An IT support provider will be up-to-date on current best practice and the latest certifications and have the resource to respond to emergencies promptly. For businesses that don’t have an internal IT support team, it means your employees remain productive and aren’t trying to troubleshoot issues themselves. We can also support an internal IT support team.

3. Will I get on-site support with an IT managed services package?

Yes, on-site support is included – as far as we’re concerned, it’s an essential component of good service. We can solve most maintenance and arising problems remotely as part of a managed IT services package. However, if we need to make an on-site visit, we include this in all our packages too, with no extra charge for time and travel.