Desktop Support

Desktop Support

Remote desktop access simplifies file transfers and makes it easier for you to tell your employees what they have to work on, in case you are not at the office.

Before you go ahead and purchase or subscribe to a certain remote desktop support system, you have to take a look at the benefits of having one. After all, if you or your business does not really need it, you might only be spending your money on something you’d deem useless in the long run.

According to entrepreneurs, however, having remote support software for PC is highly recommended because it helps business owners decrease the time spent for online or phone support and even makes your whole system respond to increasing demand without encountering any problem.

There are lots of things that remote support software can do for your business. One is enabling web conferencing while having the ability to share files across different platforms. Remote support is also possible with these types of software. Another great thing one can do with such software is the ability to access and control unattended servers and desktops. The leading brands when it comes to remote access have the capability to do this but another remote access system can only access other computers if someone is right in front of that computer and authorizes remote access.

A twelve-hour SLA would have a technician on-site in less than twelve hours. Naturally, the quicker the response the more the costs. This can work in your favor if you can afford to wait a little while for support.

Managed IT Services

Get the expert support you need, exactly when you need it. With just three rings, you’re through to your dedicated support pod of highly qualified expert Linux and Windows engineers who know your hosting solution inside and out, whether it’s midnight or midday.

  • 24 hour diagnostic
  • Hard drive recovery
  • SSD recovery
  • Pen drive recovery
  • Protect your customers’ data, wherever it is.
  • Minimize human error and improve efficiency.

IT Support FAQs

Our Data Recovery Technicians and Customer Services staff answer many thousands of telephone inquiries each year and although the need for a data recovery service is new to most of them the data loss incidents generally involve common device types and recurring themed questions.

1. What are IT packages?

They are a monthly contract with your IT services provider, who will be responsible for keeping certain elements of your IT software (like Microsoft products) and hardware (like laptops and desktop computers) operational. Managed IT packages ensure you have the coverage and protection your company needs to stay productive. They are cheaper than ad hoc support when something goes wrong, and ensure priority service.

2. What are managed IT services?

This is when you engage an external team to handle your IT support. It’s an efficient and cost-effective way of maintaining your IT infrastructure. An IT support provider will be up-to-date on current best practice and the latest certifications and have the resource to respond to emergencies promptly. For businesses that don’t have an internal IT support team, it means your employees remain productive and aren’t trying to troubleshoot issues themselves. We can also support an internal IT support team.

3. Will I get on-site support with an IT managed services package?

Yes, on-site support is included – as far as we’re concerned, it’s an essential component of good service. We can solve most maintenance and arising problems remotely as part of a managed IT services package. However, if we need to make an on-site visit, we include this in all our packages too, with no extra charge for time and travel.