Desktop Support | IT services & support packages Glasgow

Desktop Support

Enhancing Business Efficiency with Remote Desktop Support

Remote desktop access is a powerful tool that simplifies file transfers and facilitates seamless communication with your team, even when you’re away from the office.

But before you invest in a remote desktop support system, it’s crucial to understand its benefits. You wouldn’t want to spend money on something unnecessary. Here’s why remote support software for PCs is highly recommended, especially for business owners:

1. Streamlined Support

Remote support software significantly reduces the time spent on online or phone support. It empowers your team to respond to increasing demands efficiently, without encountering operational bottlenecks.

2. Collaboration Made Easy

These tools enable web conferencing and smooth file sharing across different platforms, promoting collaboration within your organization.

3. Unattended Access

A standout feature of top remote support software is the ability to access and control unattended servers and desktops. This means you can troubleshoot and manage systems even when no one is physically present at the computer.

4. Security and Authorisation

Leading brands in remote access ensure robust security protocols. Remote access is only possible when authorized, providing an additional layer of protection for your systems.

5. Service Level Agreements (SLAs)

Many remote support providers offer different SLA options. A twelve-hour SLA, for example, guarantees a technician on-site within twelve hours of a request. Keep in mind that faster response times often come with higher costs. Your choice should align with your business’s urgency and budget.

In conclusion, remote desktop support is a valuable asset for businesses seeking efficiency, flexibility, and enhanced collaboration. When used wisely, it can optimize your operations and empower your team to work seamlessly, whether you’re in the office or on the go.

Managed IT Services

Get the expert support you need, exactly when you need it. With just three rings, you’re through to your dedicated support pod of highly qualified expert Linux and Windows engineers who know your hosting solution inside and out, whether it’s midnight or midday.

  • 24 hour diagnostic
  • Hard drive recovery
  • SSD recovery
  • Pen drive recovery
  • Protect your customers’ data, wherever it is.
  • Minimize human error and improve efficiency.

IT Support FAQs

Our Data Recovery Technicians and Customer Services staff answer many thousands of telephone inquiries each year and although the need for a data recovery service is new to most of them the data loss incidents generally involve common device types and recurring themed questions.

1. What are IT packages?

They are a monthly contract with your IT services provider, who will be responsible for keeping certain elements of your IT software (like Microsoft products) and hardware (like laptops and desktop computers) operational. Managed IT packages ensure you have the coverage and protection your company needs to stay productive. They are cheaper than ad hoc support when something goes wrong, and ensure priority service.

2. What are managed IT services?

This is when you engage an external team to handle your IT support. It’s an efficient and cost-effective way of maintaining your IT infrastructure. An IT support provider will be up-to-date on current best practice and the latest certifications and have the resource to respond to emergencies promptly. For businesses that don’t have an internal IT support team, it means your employees remain productive and aren’t trying to troubleshoot issues themselves. We can also support an internal IT support team.

3. Will I get on-site support with an IT managed services package?

Yes, on-site support is included – as far as we’re concerned, it’s an essential component of good service. We can solve most maintenance and arising problems remotely as part of a managed IT services package. However, if we need to make an on-site visit, we include this in all our packages too, with no extra charge for time and travel.