IT Consultancy & Advice
With a strong team of IT consultation service specialists we provide expert advice on all things technology for your business, working alongside you to create both short and long-term goals for your organisation.
We have worked with a huge range of clients, including small businesses that aren’t experienced in IT solutions and as part of an extension of an existing tech team within larger organisations.
Managed IT Services
Get the expert support you need, exactly when you need it. With just three rings, you’re through to your dedicated support pod of highly qualified expert Linux and Windows engineers who know your hosting solution inside and out, whether it’s midnight or midday.
IT Support FAQs
Our Data Recovery Technicians and Customer Services staff answer many thousands of telephone inquiries each year and although the need for a data recovery service is new to most of them the data loss incidents generally involve common device types and recurring themed questions.
1. What are IT packages?
They are a monthly contract with your IT services provider, who will be responsible for keeping certain elements of your IT software (like Microsoft products) and hardware (like laptops and desktop computers) operational. Managed IT packages ensure you have the coverage and protection your company needs to stay productive. They are cheaper than ad hoc support when something goes wrong, and ensure priority service.
2. What are managed IT services?
This is when you engage an external team to handle your IT support. It’s an efficient and cost-effective way of maintaining your IT infrastructure. An IT support provider will be up-to-date on current best practice and the latest certifications and have the resource to respond to emergencies promptly. For businesses that don’t have an internal IT support team, it means your employees remain productive and aren’t trying to troubleshoot issues themselves. We can also support an internal IT support team.
3. Will I get on-site support with an IT managed services package?
Yes, on-site support is included – as far as we’re concerned, it’s an essential component of good service. We can solve most maintenance and arising problems remotely as part of a managed IT services package. However, if we need to make an on-site visit, we include this in all our packages too, with no extra charge for time and travel.