Remote Monitoring & Management (RMM)

Automated PC Maintenance / Monitoring / Management

Gain Advantage Over Unexpected IT Disasters

How Are Your Computers Managed At Present?

Think about your answers to these questions!

Are you prepared against IT disasters?

Or do you still implement IT Management or Support on the "Break - Fix" model? Waiting until an IT or computer related problem arises then you find yourself Googling or hunting the Yellow Pages for a PC Repair guy.

How sure are you that the laptop or office machine you rely on won't fail tomorrow?

A new virus, worm or security vulnerabilty appears today, how prepared are you?

What warnings or alerts do you have in place that something is wrong or about to go wrong with a system, a hard drive, an application or security?

Still setting aside time to update and secure each system? Time that could be better spent on other jobs.

Does security on one system differ from the security on others?

Still carrying out daily / weekly system maintenance tasks?

These are antiquated, costly and very time consuming methods of IT Management / Support which will usually always result in some period of down time or non-productivity while the repairs, updates or security measures are carried out or deployed.

Manage & Maintain Computers Proactively via RMM

With a Remote Monitoring & Management (RMM) Service, ALL the servers, computers and laptops in your home, SOHO or organisation can be proactively monitored, automatically maintained, secured and updated 24 / 7.

Security can also be standardised across your IT estate.

This way problems can be detected BEFORE they become a costly repair job.

 

Who is RMM aimed at:

Traditionally RMM / Managed IT Services are deployed in businesses who need maximum performance, security and up time. However we see believe that this level of service should apply to any computer user. This includes home, Small Office Home Office (SOHO) as well as small business users.

After all, PC repairs are not cheap for any type of user.

Our RMM / Managed IT Support Services is ideal for:

• Home users

• SOHO users

• Business users

• Any person or business with little or no IT Security or performance experience

• Or any organisation with little or no dedicated IT Support staff

• Organisations that want a better ROI on their IT equipment

• People who don't have the time / expertise to carry out maintenance tasks

 

Why Home Users?:

Poorly maintained systems are the biggest causes of slow computers and / or malware infections. Two very common home computer repair tasks that we have to carry out regularly. Tasks that can easily be avoided with carefully planned maintenance.

However due to lack of knowledge or time, or both, system maintenance usually ends up getting neglected until it's too late. 

Our RMM Service automates PC Maintenance and monitors the following for Home computer users:

• Malware Protection: Malwarebytes - Automatically installed with auto updates and scheduled scanning

• Hardware Health Status: Hard drives, memory, CPU

• Predictive Hard Drive Failure: Advanced warning of failing hard drives

• Anti-Virus Monitoring: Checks that your AV software is working and up to date

• Performance Checks: Is your system performing as it should?

• Temp / Junk Files Cleaned Automatically

• Hard Drive Defragmentation

• Applications Updated

Having the above maintenance tasks performed on your system regularly and automatically will save you a lot time and expense especially on PC Repair bills

 

 

RMM / Managed IT Support benefits:

• Predictable IT Management / Support costs

• Proactive instead of reactive (Break - Fix)

• Less expensive / More cost effective than the Break - Fix IT Support model

• Business grade Anti-Virus / Malware included as standard for SOHO / Business users

• Advanced warning of hard drive failures

• No dedicated hardware required

• No dedicated staff required

• Set it and forget it

• Built in Remote Support

• Option to upgrade to Windows 7 Enterprise (Windows Intune customers ONLY)

• Managed via the Cloud and not local / on-site hardware

• Devices monitored and secured anywhere there is an internet connection

• Track stolen devices

• Automated computer maintenance

• Custom automated computer maintenance scripts

 

Which Operating Systems can be Managed / Monitored:

• Windows XP Clients: Home / Pro / Media Center Edition

• Windows Vista Clients: All versions

• Windows 7 Clients: All versions

• Windows Server Operating Systems: 2000 / 2003 / 2008 All versions

• Mac OSX version 10.6.X (Snow Leopard) or newer

 

 

What is Managed / Monitored:

Our RMM / Managed IT Support service will manage, monitor and implement the following:

• Standardised Anti-Virus / Malware software automatically deployed across your IT estate

• Monitoring of ALL major security programs such Trend Micro, Avast, McAfee, Panda, Kaspersky, CA, Norton, MS Security Essentials, ESET, AVG, Antivir

• Application deployment via the cloud - To a single user or computer, groups or across your IT estate

• Automatic deployment / updating of common applications such as Adobe Reader / Flash Player, Java etc

• System Performance - Are you systems running as they should? If not then why not?

• Daily / Weekly / Monthly Maintenance Tasks fully automated - Defrags, Caches cleaned

• System Security - Anti-Virus / Malware software automatically deployed, updated, scheduled to scan

• Operating System Updates - Systems kept up to date with the latest patches, security releases etc

• Hardware Performance / Health - Memory, CPU, Hard disks monitored for bottlenecks and health / performance status

• Hard Drive Predictive Failure Monitoring - Advanced warning of a failing hard drive

• Hardware Audits every 24 hours or on demand

• Event logs - Monitored for Errors / Warnings / Failures

• User Accounts - Created / deleted / disabled etc

• Device Status - Online / Offline

• Security Policies - Set by users, computers, groups, departments, location etc

• USB Storage Devices - Forced Enable / Disable - Ideal for security

• Asset / Inventory tracking

• Windows Licences

• 3rd Party Software Licences

• Backup Status Monitors - Are backups in place? Do they work? Failures identified easily

• Location of stolen devices

 

When problems arise:

All your systems will be automatically configured to detect any problems or even potential problems 24 / 7. As soon as a problem arises the following procedure will take place:

• Both Lanarkshire IT Services and your designated contact will be alerted via email / SMS

• The problem will then fixed via email, telephone or Remote Control

 

What does it cost:

This is a monthly subscription service payable via Credit / Debit card or Paypal. We have created a simple pricing model which is:

• FREE 1 Month Trial of our RMM / Managed IT Service

• Home / SOHO / Business Users: £3 Per PC Per Month (Discounts on volume)

• Servers - Please Contact Us

Compare these prices to a "Break - Fix" PC repair at £40+ per hour

 

How can I trust you:

Lanarkshire IT Services are Microsoft, CompTIA and Cisco certified IT Professionals as well as members of the Microsoft Partner Network / Microsoft Cloud partners who aim to deliver an excellent level of IT Support to every user.

However if that isn't enough then our RMM / Managed IT Support service is supplied and backed by Microsoft and another major cloud service provider.

 

How do I get started:

To get started with our RMM / Managed IT Support service then please Contact Us with as much information as possible.