FREE Online Virus and Malware Removal Service
Virus / Malware Removal Service
Latest threats and removal
Clean your system of most infections including:
All TOOLS ARE FREE TO HOME USERS
Business customers are advised to purchase the business equivalent versions which we can supply at discounted prices.
Tools Required:
- TFC - Empty your temp files
- SysRestorePoint
- ERUNT
- Malware Bytes Anti Malware (MBAM).
- SuperAntiSpyware
- Avast or AntiVir or AVG Anti-Virus software if you DON'T have any installed
- Kaspersky AVP Tool
Step 1: - Clear Your Temp Files
Get rid of any temp files from your system as these will make the anti virus / malware scans quicker and rid your system of any viruses / malware hiding in your temp files. Use a temp file cleaner such as:
Step 2: - Create A System Restore Point
Should anything go wrong with the cleaning process then you always have a safe point to return to. There is a freeware tool that makes this task simple. Get SysRestorePoint here.
Step 3: - Backup Your Registry
As removing viruses / malware etc requires changes to the Windows Registry then it is very advised to back this BEFORE any changes are made. Then, like the system restore method above, should anything go wrong you can always revert back to a working copy of the registry. Failure to do this could leave your system unbootable / usable. Download and install ERUNT accepting all the defaults.
- Download ERUNT
- Double click erunt_setup.exe and select Run
- Choose English as the language
- At the ERUNT setup wizard click Next, install in C:\Program Files\ERUNT (the default), click Next and Next and Next again then Install
- Choose NO to create an ERUNT entry in the Startup Folder
- Untick Show Documentation and leave Launch ERUNT checked
- ERUNT will launch with the following screen:
- Choose the same settings as shown above
- ERUNT will prompt you to create the folder if it doesn't exist (mostly likely won't)
- ERUNT will start backing up the registry to the desired location as shown:
- Once this has been done you should get the following output:
- This output screen tells you that the registry backup was successful and how / where to restore it in future. Your registry can then be restored to original state even if Windows won't boot.
Step 4: Spyware / Malware Removal
Download and install Malware Bytes Anti Malware (MBAM).
Update MBAM to latest database and do a QUICK scan.
If nothing is found proceed to the next step.
If anything is found, save the log and proceed to the next step.
DO NOT DO A FULL SCAN OR USE MBAM IN SAFE MODE!
Optional: Scan your system with SuperAntiSpyware until nothing is found
Step 5: - Scan For Viruses / Trojans
Scan for viruses with an up to date anti-virus program. If you don't have one installed here are some FREE ones:
Remember only ever install 1 anti-virus program as more than 1 will slow your system down and cause conflicts.
We recommend uninstalling an anti-virus program and rebooting BEFORE installing another.
- Optional (Useful when you can only boot into Safe Mode): Boot in to Safe Mode and scan for viruses / rootkits with Kaspersky Anti Viral Toolkit Pro (AVP)
- Scan suspicious / unknown files with VirusTotal
- Use an online anti-virus scanner such as:
Step 6
Restart your system and see how the performance is doing.
If your system is now OK then please create a new:
System Restore Point
- Create a new system restore point by Get SysRestorePoint here.
- Get rid of all old, possibly infected system restore points. XP guide here. Vista guide here.
Once done see our guide on protecting your system in future
The above method will rid your system of most viruses / malware etc but if you are still experiencing problems then please Contact Us for further instructions.
Should you NOT feel comfortable with these steps, then we can carry them out on your machine, securely over the internet for you FOR A FEE OF £40. Just click here to get started. Click Run and wait for us to connect.
Last Updated (Monday, 31 May 2010 13:28)